SHIPPING AND DELIVERY :

DELIVERY TERMS

At Purple Passion, we are committed to ensuring a smooth and reliable shopping experience for our customers. Please read the following policy to understand how we handle shipping and delivery:

1. Order Processing
- Unstitched Orders are processed within 3-5 business days after confirmation, excluding weekends and public holidays.
- Custom or made-to-order lehengas/sarees may require additional processing time of 1 week .

1. Shipping Charges
- Domestic Shipping: Free shipping for all domestic orders.
- International Shipping: Shipping charges will be calculated and communicated before order confirmation as these orders are taken manually now through whatsapp . Additional customs duties or taxes, if applicable, are the customer's responsibility.
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- Express Delivery Available at extra cost. Express orders will be taken through whatsapp & will be delivered within 5 working days after dispatch 

1. Delivery Timelines
- Domestic Orders: Estimated delivery is 7-8 business days after order dispatch.
- International Orders: Estimated delivery is 10-15 business days, depending on the destination.
- Please note that delivery times are subject to courier partner timelines and may vary due to unforeseen circumstances.
At Purple Passion, we make every effort to ensure your order reaches you safely and on time.

*Delivery Attempts*
Our courier partners will attempt delivery to the address provided at checkout. Customers are requested to ensure availability to receive the parcel.

Returned Shipments
If a parcel is returned to us due to:
- Customer unavailability
- Delivery calls not answered
- Parcel not picked up from the courier office
- Incorrect or incomplete address provided by the customer

the following policy will apply.

*Re-shipment Charges*
- First delivery attempt: Shipping is arranged from our end.
- If the parcel is returned due to customer unavailability or not answering courier calls, the order can be re-shipped once the parcel reaches us.
- Re-shipment charges must be paid by the customer.

Please note that re-shipping will be processed only after the additional shipping charges are paid.

Important Note
We request customers to answer courier calls and ensure someone is available to receive the parcel to avoid delays and additional charges.

1. Tracking Your Order
- Once your order is shipped, a tracking number will be shared via SMS. You can track your order status directly on the courier partner's website.

1. Delayed or Undelivered Orders
- If your order is delayed or not delivered within the specified timeline, please contact us at purplepassion.in@gmail.com or WhatsApp +91 8072511564, and we will assist you promptly.

1. Important Notes
- Ensure the delivery address and contact details are accurate when placing your order. Purple Passion is not liable for delays or non-delivery caused by incorrect or incomplete information.,
- Orders cannot be canceled once shipped.