At PURPLE, we are committed to ensuring a smooth and reliable shopping experience for our customers. Please read the following policy to understand how we handle shipping and delivery:
 
1. Order Processing
•Dispatch & Tracking will be issued in 3-4 business days , excluding weekends and public holidays.
* Custom or made-to-order outfits may require additional processing time of 1 weeks after confirmation, excluding weekends and public holidays.
 
2. Shipping Charges
* Domestic Shipping: Free shipping for all domestic orders.
* International Shipping: Shipping charges will be calculated and communicated before order confirmation as these orders taken manually now through watsapp . Additional customs duties or taxes, if applicable, are the customer’s responsibility.
 
3. Delivery Timelines
* Domestic Orders: Estimated delivery is 7-8 business days after order dispatch. 
* ⁠Express Delivery Is available , Charges will be applicable ( Will get in 5 business days after Dispatch)

* International Orders: Estimated delivery is 10-15 business days, depending on the destination.
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* Please note that delivery times are subject to courier partner timelines and may vary due to unforeseen circumstances.
 
Tracking Your Order
* Once your order is shipped, a tracking number will be shared via email or SMS. You can track your order status directly on the courier partner’s website.
 
Delayed or Undelivered Orders
* If your order is delayed or not delivered within the specified timeline, please contact us Via Whatsapp or Instagr, and we will assist you promptly.
 
Important Notes
* Ensure the delivery address and contact details are accurate when placing your order. We are not liable for delays or non-delivery caused by incorrect or incomplete information.
* Orders cannot be canceled once shipped.